Given the extraordinary situation created by Covid-19, Hotel Miramar has devised an operational transformation strategy based on the following premises:
1) Safety for employees and customers.
2) Reduced contact in interactions between customers and employees.
3) Optimization of operational processes, simplifying and digitalizing the service.
4) Adaptation of our brands to new paradigms and customer needs.
Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotel within a framework of confidence and safety.
1) New cleaning equipment.
Saniconsult has published new cleaning and disinfection protocols, including new cleaning equipment and products to be used during the whole stay.
2) Special prevention plan.
We have created a special prevention and maintenance plan for air conditioning, heating, refrigeration and water systems.
3) Management committee to organize actions against Covid 19.
A committee formed by the management, staff and health adviser is appointed, to guarantee the implementation of the Stay Safe with Hotel Miramar.
4) Personal Protective Equipment.
Specific personal protective equipment (PPE) and hygiene equipment. Training in food hygiene and health standards prior to opening for all employees.
5) Laundry procedures.
A protocol has been defined for laundries for washing and collecting linen during the stay and after the customer’s departure to avoid contamination.
6) Cleaning on request.
Customers can decide whether they want to use the cleaning service during their stay. Cleaning will always be done when the customer is out of the room.
7) Seals on areas and articles.
After disinfection of rooms and meeting rooms, all frequently used items (glasses and remote control) and the entrance to the room will be sealed.
8) Elimination of paper and waste bin.
All paper and stationery in the room will be eliminated and a digital directory installed on the TV. The bathroom waste bin will remain and must have a lid, double bag and non-manual opening system.
9) Elimination of items that are dry cleaned.
Decorative items that do not comply with new cleaning protocols will be eliminated. Example: cushions, plaid, etc.
10) Dispensers and prevention kit.
Hydroalcoholic solution dispensers for hand cleaning will be placed in public areas.
1) Pre-arrival information.
Before customers arrive, they will be contacted and told about all the measures being taken and what their stay will be like. This information will be available and updated on our website.
2) New signage system.
A new signage system to inform customers and indicate how spaces will be used and the need for social distancing.
3) Protective screens.
Installation of protective screens in reception.
4) Capacity reduction.
A space management tool has been implemented to reduce capacity in restaurants, meeting rooms and swimming pools and manage bookings to guarantee social distancing and personal space.
5) Breakfast service.
À la carte hot breakfast served at the table. We also will offer breakfast in the room without any extra charge. Same table every day.
6) Snack Service.
It Will be served on the terrace with the save distance between tables. QR code for the menu and table service.
7) Digital concierge.
Digital concierge through WhatsApp for individual and group customer service.